Systems Status Systems Status
Eduroam Issues
Investigating - ITS is investigating issues with connecting to Eduroam. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
May 12, 2025 - 11:13 PDT
Kaltura Media Gallery Access in Canvas
Update - We are monitoring an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:

Using the Canvas Mobile App
Accessing videos through podcast.ucsd.edu (if applicable)
Logging into Canvas via https://ucsd.instructure.com (rather than canvas.ucsd.edu) to view video content.
Please note: ucsd.instructure.com should not become users' primary way of accessing Canvas, as some UC San Diego services and tools may not function properly outside of the official canvas.ucsd.edu environment. If users encounter issues using that URL, they should return to using canvas.ucsd.edu.
Apr 28, 2025 - 14:07 PDT
Monitoring - We are investigating an intermittent issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:
1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos may be inaccessible on mobile devices until resolved. We appreciate your patience and will provide updates as soon as more information is available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 28, 2025 - 09:54 PDT
Update - We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application error" message. The vendor is working to resolve the issue as quickly as possible.

In the meantime, users can access their course media by:
1. Using the Canvas mobile app, or
2. Visiting https://podcast.ucsd.edu (if applicable)

Note also that dual-stream videos are inaccessible until resolved. We appreciate your patience and will provide updates as soon as more information is available.
Apr 26, 2025 - 23:28 PDT
Update - Investigating: Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...
Apr 26, 2025 - 23:28 PDT
Investigating - Kaltura Media Gallery Access in Canvas

We are investigating an issue affecting Kaltura media access within Canvas. When users click on "Media Gallery," they are prompted to “authorize Kaltura 1.3 API access” to their Canvas accounts, after which they may encounter an “application ...
Apr 26, 2025 - 01:20 PDT

About This Site

Report a Problem: If you can't find a listing for a current issue, contact the ITS Service Desk - (858) 246-4357

Academic Services ? Operational
Business Services ? Operational
Network ? Operational
Communication and Collaboration ? Operational
Email ? Operational
Phones and Voicemail ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Reload fah-1301-av-9200-24--IP address 172.31.240.241 network switch--CS2514520 May 15, 2025 03:00-04:00 PDT

Reload fah-1301-av-9200-24--IP address 172.31.240.241 network switch to upgrade code and resolve software bug issue
Posted on May 13, 2025 - 12:28 PDT

Network Maintenance: I&R and Datacom will be replacing 7 AP devices in the Marine Science Center on Thursday May 15, 2025 between 8:30 AM and approx 5 PM May 15, 2025 08:30-17:00 PDT

Hello,

I&R and Datacom will be replacing 7 AP devices in the Marine Science Center on Thursday May 15, 2025 between 8:30 AM and approx 5 PM
Below are the AP devices and the network switches they connect to:

Device Name

IP Address

AP CDP Neighbors

Switch IP

MARINE-SCIENCE-A-T-40

172.17.46.54

sio-msds-srvyrd-w-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/39)

172.31.254.58

MARINE-SCIENCE-A-T-40-BASEMENT

172.17.46.57

sio-msds-srvyrd-w-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/38)

172.31.254.58

MARINE-SCIENCE-B-T-41N

172.17.46.55

sio-msds-srvyrd-w-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/37)

172.31.254.58

MARINE-SCIENCE-C-T-42N

172.17.46.58

sio-msds-srvyrd-e-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/40)

172.31.254.56

MARINE-SCIENCE-C-T-42S

172.17.46.61

sio-msds-srvyrd-e-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/39)

172.31.254.56

MARINE-SCIENCE-D-T-43N

172.17.46.59

sio-msds-srvyrd-e-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/38)

172.31.254.56

MARINE-SCIENCE-D-T-43S

172.17.46.60

sio-msds-srvyrd-e-9300-48.ucsd.edu(Port:TenGigabitEthernet1/0/37)

172.31.254.56



Below are the locations of each network switch:
*****************************************************************************

---> ucsd data network edge

--->

--->

*****************************************************************************

*****************************************************************************

---> ucsd data network edge

--->

---> < SIO Marine Sciences Development Shop Service Yard East>

*****************************************************************************


Below is the I&R notification of the maintenance:

There are 7 wireless access points installed in Marine Science center that have reached their end-of-life cycle. ITS has scheduled the replacement of these devices for Thursday 5/15, starting at 8:30am. We have 4 buildings on this project,



Each wireless access point will go offline for approximately 15 minutes as it’s replaced with a newer model. There will be light drilling so the noise and disruption will be minimal. Barring any access issues, we fully expect to complete this activity by the end of the business day.



This activity will not impact the wired network.



Thanks,

Jason Traynum

Supervisor, Installation and Repair Team

Information Technology Services (ITS), UC San Diego
Posted on May 07, 2025 - 09:45 PDT

Maintenance: Employee Activity Hub Maintenance - May 2025 Release May 15, 2025 15:00-16:00 PDT

ITS has scheduled the following maintenance:

When: Thursday, May 15 from 3:00 - 6:00 p.m. PT

IMPACT: The Employee Activity Hub (EAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, May 15 from 3:00 - 6:00 p.m. PT for scheduled enhancement migrations. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.
Posted on May 13, 2025 - 09:11 PDT

Maintenance: Financial Activity Hub (FINAH) maintenance May 15, 2025 15:00-18:00 PDT

ITS has scheduled the following maintenance:

WHEN: Thursday, May 15 from 3:00 - 6:00 p.m. PT

IMPACT: The Financial Activity Hub (FinAH) reports using Hana Production will be undergoing maintenance and thus, unavailable on Thursday, May 15 from 3:00 - 6:00 p.m. PT. This is a minor change with no outage to systems. The expected duration for completing the implementation plan is approximately 30 minutes. With every activity hub (AH) release, the BIA team will conduct a series of steps to publish updates and perform data validation before we consider the release complete.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.
Posted on May 13, 2025 - 09:14 PDT
May 13, 2025

No incidents reported today.

May 12, 2025

Unresolved incident: Eduroam Issues.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Datacom and I&R to upgraqde all the network switches in the Torrey Pines Center North (TPCN) Bldg on Thursday May 8, 2025 between 8:30 AM and 5 PM
Completed - The scheduled maintenance has been completed.
May 8, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 08:30 PDT
Scheduled - Datacom and I&R have scheduled the following network maintenance:

What: Upgrade all the network switches in the entire TPCN (Torrey Pines Center North) Building
When: Thursday, May 8, 2025, from 8:30 AM to approx 5 PM
Scope: Upgrade the existing network switches with newer-model network switches.
Impact: Intermittent loss of wireless and wired network connections to the switches being replaced during the 8:30 to approx 5 PM maintenance window.

Below is the notice from I&R about the maintenance:

TPCN is scheduled for an network switch upgrade and we would like to schedule this for 5/8 (Thursday) starting at 8:30 am, we will have multiple techs on the project and we expect to have everything completed by 5pm. The equipment is in parallel and the network disruption should be minimal to 2-4 seconds.

Thanks,

Jason Traynum
Supervisor, Installation and Repair Team
Information Technology Services (ITS), UC San Diego
May 6, 10:09 PDT
May 7, 2025
Kuali Research, Conflict of Interest and Protocols applications issue
Resolved - The vendor has confirmed that the issues affecting Kuali Research, Conflict of Interest and Protocols have been resolved. Thank you for your patience as we worked to restore service. If you notice any further issues or impacts, please contact the ITS Service desk at [email protected] or at (858) 246-4357.
May 7, 16:05 PDT
Monitoring - Monitoring - Kuali Research, Conflict of Interest and Protocols applications are experiencing intermittent service interruptions. The vendor has implemented changes to resolve the issues and we are monitoring performance. If you notice any further issues or impacts, please contact the ITS Service desk at [email protected] or at (858) 246-4357.
May 7, 12:33 PDT
Investigating - ITS is continuing to investigate Kuali Research, Conflict of Interest and Protocols applications are experiencing a service interruption. The vendor is currently investigating the issue. These services may be slow or unavailable at this time, and users may experience difficulty using services and tools that make use of Kuali. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at [email protected] or at (858) 246-4357.
May 7, 11:47 PDT
Monitoring - Kuali Research, Conflict of Interest and Protocols applications are experiencing intermittent service interruptions. The vendor has implemented changes to resolve the issues and we are monitoring performance. If you notice any issues or impacts, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
May 7, 09:25 PDT
Identified - Kuali Research, Conflict of Interest and Protocols services are experiencing degraded performance. The vendor is currently investigating the issue. These services may be slow or unavailable at this time, and users may experience difficulty using services and tools that make use of Kuali. If you must use these services, please save your work often. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at [email protected] or at (858) 246-4357.
May 7, 08:44 PDT
Investigating - Kuali Research, Conflict of Interest and Protocols applications are experiencing a service interruption. The vendor is currently investigating the issue. These services may be slow or unavailable at this time, and users may experience difficulty using services and tools that make use of Kuali. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at [email protected] or at (858) 246-4357.
May 7, 08:14 PDT
May 6, 2025
Maintenance: Upgrade of Agg2 Firewall Cluster
Completed - The scheduled maintenance has been completed.
May 6, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, May 6 from 7:00 - 9:00 p.m. PT

IMPACT: On Tuesday, May 6 from 7:00 - 9:00 p.m. PT, the Office of Information Assurance, Security Engineering Services, will be upgrading the firewalls that service the Agg2 networks which include Nodes B, G (LJPro), S, BioEng, Calit2, EBU1, EBU3b, Geisel, SCRM, and SMEB. This firewall cluster operates in a high availability cluster and takes advantage of failover protocols to maintain network uptime. During the failover events, short, sub-minute, network interruption is expected as traffic moves over to the stand-by unit. There will be multiple reboots as we need to process through a few versions of firmware to follow a recomended upgrade path.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.
Apr 30, 10:16 PDT
DUO login for UC Path
Resolved - UC Path still requires Campus DUO to send verified push to users' devices. All users can follow this article for set up instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

Thank you for your patience in this change of accessibility. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
May 6, 10:31 PDT
Monitoring - For security reasons, UC Path now requires Campus DUO to send a verified push to users' devices. For assistance in setting this up, please use the following instructions:

https://support.ucsd.edu/services?id=kb_article_view&sysparm_article=KB0035605

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 15, 17:45 PDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
VPN Client Errors or Invalid user
Resolved - ITS has confirmed that the issues affecting VPN have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
May 2, 12:02 PDT
Monitoring - ITS has implemented a fix for the VPN. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
May 1, 10:00 PDT
Investigating - ITS is continuing to investigate issues with the VPN. Please continue to use the workaround posted earlier. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 10:41 PDT
Monitoring - ITS has implemented a fix for the issues with VPN. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 07:52 PDT
Update - We are continuing to investigate the VPN services. We do have a workaround for the issue. If you get the following error:
The VPN Pool you selected is invalid or you are not a member. Contact Admin support or retry
Our current workaround is to login by using the following format: username@general (example jsmith@general)
Apr 29, 17:21 PDT
Investigating - ITS is continuing to investigate the cause of issues with VPN Client. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 29, 17:01 PDT
May 1, 2025
Apr 30, 2025
Network Connectivity Issues
Resolved - ITS has confirmed that the issues affecting the UCSD network have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 18:51 PDT
Monitoring - ITS has implemented a fix for the issues with network connectivity. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 17:58 PDT
Update - ITS is continuing to investigate the cause of issues with network connectivity. This is also affecting access to certain UCSD websites. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 15:58 PDT
Investigating - ITS is investigating campus wide issues with network connectivity. We believe it is related to some unexpected consequences to some priority maintenance causing intermittent disconnections.

Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.

If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 15:46 PDT
RedRock TutorTrac Application
Resolved - ITS has confirmed that the issues affecting RedRock TutorTrac Application have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, [email protected] or at (858) 246-4357.
Apr 30, 07:56 PDT
Investigating - UCSD users are unable to log into the application. The application does not appear to be redirecting properly to our SSO server for authentication at the moment. This has been raised as the highest priority issue with the vendor.
Apr 28, 15:31 PDT
Apr 29, 2025
What: Upgrade of ADCOM and SIO Agg Firewall Clusters
Completed - The scheduled maintenance has been completed.
Apr 29, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 19:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, April 29 from 7:00 - 9:00 p.m. PT

IMPACT: On Tuesday, April 29 from 7:00 - 9:00 p.m. PT, the Office of Information Assurance, Security Engineering Services, will be upgrading the firewalls that service the ITS ADCOM datacenter and the SIO Agg networks. These firewall clusters operate in a high availability cluster and take advantage of failover protocols to maintain network uptime. During the failover events, short, sub-minute, network interruption is expected as traffic moves over to the stand-by unit. There will be multiple reboots as we need to process through a few versions of firmware to follow a recomended upgrade path.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.
Apr 23, 09:46 PDT
Node M power shutdown (CUP)
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 PDT
Scheduled - There will be a scheduled power shutdown tomorrow at Node M (CUP) from 4am to 7am to move the production network equipment from temp power to the new UPS. There may be up to a 20min outage on ASE circuits for the following remote campus locations:

- 4510 Executive Dr - Dept of Psychiatry
- 7110 Via Capri - SIO, Mt. Soledad
- 16766 Bernardo Center Dr, Ste 215 - Family & Preventative Medicine (F&PM) Rancho Bernardo
- 7835 Trade St - UCSD Library, Store, Warehouse - Robbie Jacob, Dir, Logistics, [email protected], (858) 534-5411
- 6256 Greenwich Drive, Ste 226 - University Extension (UNEX) - Governor Park Center
- 4076 3rd Ave - HNRC
- 6256 Greenwich Drive, Ste 400 - Family & Preventative Medicine (F&PM) Smokers Cessation Line - Governor Park Center
- 8110 La Jolla Shores - Nueral Comp
- 1100 Market St - U Building
- 7910 Frost St - Pediatrics Dept
- 3rd Floor 4076 3rd Avenue - ANRC Pediatrics
Apr 28, 14:52 PDT
What: Replacement of UPS-1 at Node M
Completed - The scheduled maintenance has been completed.
Apr 29, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 PDT
Scheduled - ITS has scheduled the following maintenance:

When: Tuesday, April 29 from 4:00 - 7:00 a.m. PT:

On Tuesday, April 29 from 4:00 - 7:00 a.m. PT, IT Services will be replacing UPS-1 at Node M because it has approached end of life. This work is not expected to cause any service outages, though there is a small possibility of disruption.

Please contact ITS Service Desk at (858)246-HELP(4357) or [email protected] if you have any questions or concerns.
Apr 23, 09:45 PDT
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